🛍️ Orders & Payments

1. How do I place an order on Habibi Store?

Simply choose your product, click Add to Cart, proceed to checkout, enter your delivery details, and complete payment. You will receive an order confirmation email after placing your order.

2. What payment methods do you accept?

We, for now, accept:

  • Cash on Delivery 

and plan to add advance payment method

  • Credit / Debit Cards

  • Online payment gateways

All payments are processed securely.

3. Can I cancel my order after placing it?

You can request cancellation within 12 hours of placing your order.
If the order has already been shipped, cancellation may not be possible.

Contact us quickly at:
📧 kumaryashvant599@gmail.com

🚚 Shipping & Delivery

4. How long does delivery take in the UAE?

Delivery usually takes 3–7 business days within the UAE.

5. Do you deliver outside the UAE?

Currently, we mainly serve UAE customers. International shipping availability will be updated on our website.

6. How can I track my order?

Once your order is shipped, tracking details will be shared via email or WhatsApp (if available).

7. What if my order is delayed?

Sometimes delays happen due to weather, holidays, or courier issues.
If your order is late, contact us, and we will assist you immediately.

🔁 Returns & Refunds

8. What is your return policy?

You can request a return within 7 days if:

  • The item is damaged

  • The item is defective

  • Wrong item received

Item must be unused and in original packaging.

9. Are shipping charges refundable?

No, shipping charges are non-refundable unless the mistake is from our side.

10. How long does it take to receive a refund?

Refunds are processed within 7–10 business days after inspection.

🧴 Beauty & Skincare Products

11. Are your skincare products original?

Yes. We only sell authentic and quality-checked products from trusted suppliers.

12. Are your skincare products safe for sensitive skin?

Most products are dermatologically tested, but skin types vary.
We recommend:

  • Reading the product description carefully

  • Doing a patch test before full use

13. Can I return opened skincare products?

For hygiene reasons, opened or used skincare products cannot be returned, unless they arrived damaged or defective.

14. Are your products cruelty-free or natural?

Product details mention ingredients and certifications where applicable. Please check each product page for accurate information.

🍳 Kitchen Accessories

15. Are kitchen products food-safe?

Yes. All kitchen accessories are made using food-grade safe materials unless stated otherwise.

16. Can I return kitchen items after use?

Used kitchen products cannot be returned for hygiene reasons unless they are defective.

17. Are your kitchen tools dishwasher safe?

This depends on the product. Please check the product description or packaging instructions.

🏠 Home Decor Products

18. Will the home decor product look exactly like the picture?

We try to show real images, but small differences in color or size may happen due to lighting or screen settings.

19. What if my home decor item arrives broken?

Contact us within 24 hours with clear photos and your order number. We will arrange replacement or refund.

20. Are your decor items handmade or machine made?

Some items may be handmade, some factory made. Details are mentioned in the product description.

🔐 Account & Privacy

21. Is my personal information safe?

Yes. Your data is protected and never sold to third parties.
You can read full details in our Privacy Policy.

22. Will I receive promotional emails?

Only if you subscribe. You can unsubscribe anytime.

📞 Customer Support

23. How can I contact Habibi Store?

You can contact us via:

📧 Email: kumaryashvant599@gmail.com
🕒 Support Hours: Anytime 24/7

24. What if I receive the wrong product?

Email us with:

  • Order number

  • Product images

  • Description of issue

We will resolve it quickly.